Processing time
Use your real production and packing time, including busy periods. If an item is made to order, say so clearly.
Rules, fees and programs change. Treat this as a planning guide and confirm current details in the marketplace's own seller help pages before you act.
Shipping profiles
- Create profiles by item size or type.
- Use accurate weights and packaging.
- Offer tracking where it makes sense.
- Be clear about international duties and delays.
Returns and exchanges
Set clear policies. Read Etsy’s current rules because some situations may require specific handling.
When there is a delay
- Message the buyer early.
- Offer options if appropriate.
- Update your processing time if the delay is ongoing.
- Note what caused it.
How we can help
We help set up Etsy shipping profiles and manage order flow.
Want a second pair of eyes on your store?Tell me about your account. You will get a straight answer on scope, timing and cost.
Start a conversation