eBay

eBay shipping, returns and handling settings: getting the policies right

Policies are promises. Set them to what you can deliver on a bad day, not a good one.

Meem ObaidullahMeem Obaidullah · · 3 min read
EBAY

Handling time

Choose a handling time you can meet during busy weeks and holidays. Shorter can help conversion, but missing it hurts more.

Rules, fees and programs change. Treat this as a planning guide and confirm current details in the marketplace's own seller help pages before you act.

Shipping services

  • Offer tracked services for items that need them.
  • Use accurate weights and dimensions.
  • State shipping locations clearly.
  • Add combined shipping rules if you sell multiples.

Returns

Decide what return window and who pays return shipping. Check current eBay rules, since some situations require you to accept returns.

Review twice a year

  1. Compare your costs to the shipping you charge.
  2. Check carrier changes.
  3. Review return reasons and fix product descriptions.
  4. Update policies and reapply them to affected listings.

How we can help

We set up and maintain eBay policies and fulfilment routines.

Want a second pair of eyes on your store?Tell me about your account. You will get a straight answer on scope, timing and cost.
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Frequently asked questions

Should I offer free shipping?

It can help conversion but must be built into your price. Work out the margin before deciding.

Do I have to accept returns?

Rules differ by situation. Read eBay’s current policy.

Meem Obaidullah
About the authorMeem ObaidullahE-commerce specialist working with marketplace sellers on listings, advertising, account health and operations. This article is general information and does not guarantee any result on any marketplace.
About Meem

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