Know where to look
Find your performance dashboard in Seller Hub and read eBay’s current definitions of the measures and standards that apply to you.
Rules, fees and programs change. Treat this as a planning guide and confirm current details in the marketplace's own seller help pages before you act.
Common causes of problems
- Late shipping or missing tracking.
- Items not as described.
- Slow replies to messages.
- Stock that was sold elsewhere.
Weekly routine
- Check open cases and messages.
- Look at shipments close to their deadline.
- Review feedback and note patterns.
- Correct listings that cause repeated complaints.
When something goes wrong
Respond quickly and politely, keep records and follow eBay’s process. Fix the cause in your listing or workflow, not only the single case.
How we can help
We monitor eBay performance and respond to cases. We cannot guarantee decisions made by eBay.
Want a second pair of eyes on your store?Tell me about your account. You will get a straight answer on scope, timing and cost.
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